Refund policy

At PoleGates, we stand behind the quality of our products and want you to feel confident in your purchase.

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Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

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Preorder Policy

All PoleGates products may be offered as preorder items.

You may request a cancellation and full refund before your order has shipped.

Once a preorder has been shipped, it is subject to our standard return policy.

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear

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Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping fees (if applicable) are non-refundable.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery.

We will arrange a replacement or refund at no additional cost to you.

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Exchanges

We currently do not offer direct exchanges.

If you wish to exchange an item, please return the original item and place a new order.

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Non-Returnable Items

We do not accept returns for:

• Items that have been used or installed
• Items not in original condition or packaging

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Contact Us

If you have any questions about returns or refunds, please contact us:

PoleGates LLC

Winter Garden, FL 34787

📞 833-592-9292

🌐 www.polegates.com